Returns & Exchanges

RETURNS & EXCHANGES

  • We must receive your return or exchange within 7 days of your order date to be eligible for store credit.
  • Returns after 7 days will not be accepted.
  • Return items must be undamaged, unworn with all tags attached and in original packaging. Please include your package slip with the return.
  • For all returns we issue store credit only.
  • Sale items are final and cannot be returned or exchanged.
  • Shipping and handling fees are not refundable.
  • Damaged returns will NOT be accepted.
Where do I send my return to?
1116 Garfield St.
P.O. Box 4546
Oak Park, IL 60304

 

Exchanges

We only allow shoe exchanges. If you wish to exchange your item for another size, you must return your unworn item back to us within 7 days of your order date. After we have received, inspected and approved your item, we will issue a store credit. You may then place an order for the desired shoe size.

Return Fees

Shipping postage will be the sole responsibility of the customer. If you have received the wrong item we will cover the return at no charge.

Store Credit

Please allow 3 to 5 business days for store credit to be issued. Store credit will be issued by email with code attached.

 NON-RETURNABLE ITEMS: The following items are non-returnable.

  • All sale items
  • Eyewear
  • Jewelry
  • Shipping fees
  • Worn items or signs of wear

Further questions? Please, Email us at info@prettymadness.com with the word “RETURN” in subject line. Please include the order number with the reason of return and we will get back to you shortly.

Ex. RETURN-999999