FAQs

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Visa, Master, Express, Discover, and Paypal.

HOW ARE ORDERS SHIPPED?

All orders are shipped via USPS.

HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?

All Orders are processed and shipped in 48hrs.

Please review our shipping policy for further details.

CAN I CHANGE MY ORDER?

Please contact us immediately by sending an email to info@prettymadness.com. Once order is process and shipped, order CANNOT be changed.

HOW CAN I TRACK MY ORDER?

Once your order has been processed, you will receive a confirmation email that includes detailed information of your order and tracking number.

HOW CAN I APPLY A STORE CREDIT?

You will be given a code to use at checkout.

HOW CAN I EXCHANGE MY ORDER?

Unfortunately, we only offer shoe exchanges, store credit only.

Please review our return & exchange policy.

AN ITEM THAT I LOVE IS SOLD OUT! HOW OFTEN DO YOU RESTOCK?

Send us an email at info@prettymadness.com or DM us on our IG page @shopprettymadness