FAQs

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Visa, Mastercard, American Express, Discover, Paypal, JCB, Diners Club, Shopify Pay, Apple Pay and Google Pay.

HOW ARE ORDERS SHIPPED?

All orders are shipped via USPS.

HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?

All Orders are processed and shipped in 48hrs.

Please review our shipping policy for further details.

CAN I CHANGE MY ORDER?

Please contact us immediately by sending an email to info@prettymadness.com. Once order is process and shipped, order CANNOT be changed.

HOW CAN I TRACK MY ORDER?

Once your order has been processed, you will receive a confirmation email that includes detailed information of your order and tracking number.

HOW CAN I APPLY A STORE CREDIT?

You will be given a code to use at checkout.

HOW CAN I EXCHANGE MY ORDER?

Unfortunately, we only offer store credit.  We only offer exchanges on shoes, handbags, and clothes. You must return unworn items with tags attached and in its original packaging in order to be approved for an exchange. Once we have inspected the item we will email you with the store credit code.

Please review our return & exchange policy.

AN ITEM THAT I LOVE IS SOLD OUT! HOW OFTEN DO YOU RESTOCK?

We restock off popularity. If we get enough requests we will try to restock the item. All items are not guaranteed to be restock. So buy now, before they are gone.

Send us an email at info@prettymadness.com of your request. You are also welcome to DM us on our IG page @shopprettymadness

For more questions, please visit our contact page.